Refund and Returns Policy for Azdda – Your E-commerce Shop in Dubai
Last Updated: 1st October 2023
At Azdda, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely happy with your order, we offer a straightforward Refund and Returns Policy to make the process as seamless as possible.
1. Returns Eligibility
- You have 3 days from the date of receiving your order to initiate a return.
- The item must be in its original condition, unused, and with all original tags and packaging intact.
- Personalized or perishable items cannot be returned unless they arrive damaged or defective.
2. How to Initiate a Return
To start the return process, please follow these steps:
- Log in to your Azdda account.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the provided instructions to submit your return request.
3. Return Shipping
- You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged).
- We recommend using a trackable shipping method for returns to ensure your items reach us safely.
- Once we receive and inspect your returned item(s), we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- It may take 3 business days for the refund to reflect in your account, depending on your payment provider.
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and place a new order for the desired item.
6. Damaged or Defective Items
- If your item arrives damaged or defective, please contact our customer support team within 3 days of receipt for assistance.
7. Contact Us
If you have any questions or require assistance with your return, please reach out to our customer support team at:
8. Policy Updates
We may update this policy; changes will be posted on our Site.
By placing an order with Azdda, you agree to abide by this Refund and Returns Policy.
Please read this policy carefully, and if you do not agree with any part of it, we recommend contacting our customer support team before making a purchase. Your continued use of our Site signifies your acceptance of this policy and any updates.